Faq

Return policy

Eligibility:

  • To be eligible for a return, the item must be unused, unworn, and in the same condition as when you received it.
  • The original tags and packaging must be intact.

Initiating a Return:
To initiate a return, please follow these steps:

  1. Contact our customer support team at 99thcondo@gmail.com within 10 days of receiving your order.
  2. Provide your order number and the reason for the return.
  3. Our team will guide you through the return process and provide you with a return shipping address.

Return Shipping:
Customers are responsible for the return shipping costs, except in cases of damaged or defective items.

Refunds:
Once we receive and inspect the returned item, we will process your refund within 3 business days. The refund will be issued to the original payment method used during the purchase.

Exchanges:
At this time, we do not offer direct exchanges. If you wish to exchange an item, please initiate a return and place a new order for the desired item.

Non-Returnable Items:
Certain items are not eligible for return, including:

  • Final sale items
  • Undergarments and swimwear (for hygiene reasons)

Damaged or Defective Items:
In the unlikely event that you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or issue a full refund, including the return shipping costs.

Note: Our return policy applies only to purchases made directly from 99th Condo's official website. For items purchased from authorized retailers, please refer to their respective return policies.

If you have any further questions or concerns, feel free to reach out to our customer support team. We value your satisfaction and are here to assist you throughout the process.

Thank you for choosing 99th Condo Clothing Brand! We appreciate your business and hope you enjoy your shopping experience with us.

Terms of service

Welcome to 99th Condo Clothing Brand. These Terms of Service govern your use of our website and online store. By accessing and using our site, you agree to comply with these terms and conditions. If you do not agree with any part of these terms, please refrain from using our website.

General Conditions
By placing an order through 99th Condo, you confirm that you are at least the age of majority in your state or province of residence and that you have given us your consent to allow any of your minor dependents to use this site.

Accuracy , Completeness , AND Timeliness OF Information
We strive to provide accurate and up-to-date information on our website. However, we do not warrant that the content is accurate, complete, or current. 99th Condo is not liable for any reliance on the materials on this site.

Modifications to the services and processes
99th Condo reserves the right to modify or discontinue any product or service without prior notice. Prices for our products are subject to change without notice.

Products or services (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

Accuracy of billing information & Account information
You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers, to ensure accurate transactions and communication.

Optional tools
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that 99th Condo provides access to such tools on an "as is" and "as available" basis without any warranties, representations, or conditions of any kind.

Third party links
Certain content on our website may include links to third-party websites that are not affiliated with 99th Condo. We are not responsible for the content, accuracy, or practices of these sites. We advise you to review the terms and policies of any third-party sites.

User Comments , Feedback, & other submissions
If you submit comments, feedback, or other content to 99th Condo, you agree that we may use, modify, or publish your submission without restriction and without compensation to you.

Disclaimer of warranties ; Limitation of liability
We do not guarantee, represent, or warrant that your use of our website will be uninterrupted, timely, secure, or error-free. We disclaim all warranties of any kind, whether express or implied.

Indemnification
You agree to indemnify and hold 99th Condo harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference.

Severability
If any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, that provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these terms of service.

Entire Agreement These Terms of Service and any policies or operating rules posted by 99th Condo constitute the entire agreement between you and us regarding the use of our website and supersede all prior agreements.

Changes to terms of service
99th Condo reserves the right to update, change, or replace any part of these Terms of Service at any time. Continued use of our website after such changes signifies your acceptance of the modified terms.

By using the 99th Condo website, you agree to abide by these Terms of Service. If you have any questions or concerns, please contact us at [contact email/phone number]. Thank you for choosing 99th Condo Clothing Brand!

Refund

"Refund Policy:
We accept returns within 14 days of the purchase date. To be eligible for a refund, the item must be unused, in the same condition as received, and in its original packaging. Please contact our customer support team at 99thcondo@gmail.com to initiate the return process."

Shipping policy

At 99th Condo, we value your satisfaction and strive to deliver the best service possible. As part of our commitment to quality, we work with multiple shipping companies to ensure timely delivery of your orders. However, please note that shipping times may vary based on the shipping company's policies and your location.

For presale items, the shipping timeframe can take approximately 4 - 7 weeks from the date of purchase. These items are hand crafted and specially manufactured which may require additional processing time before being shipped to you.

For regular inventory items, shipping can take up to 3 weeks, depending on the shipping company's efficiency and your delivery location.

In the rare event that there are unexpected delays beyond our control, we will do our best to notify you promptly and provide updates on the status of your order.

Please keep in mind that our refund policy applies to situations where the shipping time exceeds the specified timeframe due to factors within our control. If there are any issues with your order, or if you have questions about your shipment, please contact our customer support team at 99thcondo@gmail.com. We're here to assist you and ensure a smooth shopping experience.

Thank you for choosing 99th Condo Clothing Brand. We appreciate your patience and understanding as we work diligently to deliver your order as quickly as possible.